<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2900.2769" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: = Arial" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=rol= e_document face=Arial color=#000000 size=2> <DIV> <DIV> <DIV>Barbara,</DIV> <DIV> </DIV> <DIV>This has generally been my experience with Seiler tech support for a variety of ailments I've dealt with in their pianos.  I have never gott= en one dime--or even any acknowledgement that the problem COULD be a manufactur= ing flaw--for work I've done on  Seilers when it was an obvious warran= ty issue.  Too bad.  Overall, though they have their flaws, I really = like the product. Zero tech support does nothing to promote the product.  Pe= nny wise, pound foolish, IMHO.  </DIV> <DIV> </DIV> <DIV>Good luck.  I'm curious how it's going to turn out.</DIV> <DIV> </DIV> <DIV>Dave Stahl</DIV> <DIV> </DIV> <DIV>ime, piano57@insightbb.com writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><= FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size= =2>I contacted the rebuilder and asked if he had done any rescaling when he<BR>restrung and he said that he hadn't.  The customer had insisted= on Seiler<BR>bass strings.  "Oh boy,"  I responded.  Who knows= , maybe Seiler changed<BR>their bass string design.  I wrote to them as= king about it, but never heard<BR>from them.</FONT></BLOCKQUOTE></DIV> <DIV></DIV></DIV> <DIV> </DIV> <DIV><FONT lang=0 face=Arial size=2 FAMILY="SANSSERIF" PTSIZE="10"= >Dave Stahl<BR><BR>Dave Stahl Piano Service<BR>650-224-3560<U><BR><A href="http://www.dstahlpiano.net/">http://www.dstahlpiano.net/</A></U></FO= NT></DIV></FONT></BODY></HTML>