<html> At 12:00 PM 10/17/2001 -0400, you wrote: <blockquote type=cite cite>In a message dated 10/17/01 10:47:40 AM Central Daylight Time, lesbart1@juno.com writes: <blockquote type=cite cite>   Well, stupidly or not, I had already committed to come back. I think the thing can be tightened up enough to be tuned.  </blockquote>Again, Les, I think you owe it to yourself, and to the customer, to disassociate your self with this situation. It is onyl going tog et worse. You're going to spend more time than what your going to get paid for. The only way I would attempt to try to help this customer is if you got her to agree, in writing, that the pianos needs to be rebuilt at a cost of x number of dollars. Trying to do a little here and there, with existing parts that don't work, or are in bad shape, is not going to do her, or you any good. Good luck    Wim  </blockquote> I agree with Wim, don't make it your problem. She needs to address this problem with the seller. I have walked away from warranty work for a manufacturer because I realized once I worked on it, I would have to guarantee the results and longevity. A responsibility which should be bourne by the dealer/man'f'r. This sounds like a warranty/guarantee issue and your involvement should only be advisory. Regards, Jon Page,   piano technician Harwich Port, Cape Cod, Mass. <a href="mailto:jonpage2001@mediaone.net" eudora="autourl">mailto:jonpage2001@mediaone.net</a> <a href="http://www.stanwoodpiano.com/" eudora="autourl">http://www.stanwoodpiano.com</a> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</html>