<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1106" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY id=role_body style="FONT-SIZE: 12pt; COLOR: #000000; = FONT-FAMILY: Verdana" bottomMargin=7 bgColor=#ffffff leftMargin=7 topMargin=7 = rightMargin=7> <DIV><SPAN class=670380217-02042005>Terry - </SPAN></DIV> <DIV><SPAN class=670380217-02042005>apologies for ruffling feathers. = Actually, I am a member of the PTG, and also an artist who is very sensitive about = copyright infringement. The part on the page to which I am referring that lead me = to go ahead with this was " The preceding article is a = reprint of Technical Bulletin #1 published by the Piano Technicians Guild, Inc. It = is provided on the Internet as a service to piano owners. " Of course, = since you've done a lot further picking and referring from their website, I now see = that that was probably really wrong and stupid. Believe me, it is in my plans to = purchase actual brochures. Even when I don't have a printout on my person, I = still refer customers to the website. </SPAN></DIV> <DIV><SPAN class=670380217-02042005>However, thank you for = clarification, education, and encouragement on this matter. Once my wallet recovers = from my dues I've already planned on investing in several things through the = ptg, not the least of which is a set of brochures on pitch raising and = regulation. </SPAN></DIV> <DIV><SPAN class=670380217-02042005>SORRY!</SPAN></DIV> <DIV><SPAN class=670380217-02042005>-ilex</SPAN></DIV> <BLOCKQUOTE dir=ltr style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px = solid; MARGIN-RIGHT: 0px"> <DIV class=OutlookMessageHeader dir=ltr align=left><FONT = face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> = pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]<B>On Behalf Of = </B>Terry<BR><B>Sent:</B> Saturday, April 02, 2005 5:57 AM<BR><B>To:</B> = Pianotech<BR><B>Subject:</B> Re: The day's frustration<BR><BR></FONT></DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005><FONT face="Verdana Ref">What I find even more frustrating than Dave's day = (as frustrating as it obviously was) is folks who would pilfer from = the PTG rather than support an organization whose sole purpose is to foster = the availability of state-of-the-art technical information on piano technology.</FONT></SPAN></FONT></DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005><FONT face="Verdana Ref"></FONT></SPAN></FONT> </DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005><FONT face="Verdana Ref">"If I hand my customer a printout from = the PTG website" ........... you will be guilty of copyright infringement. = Don't do it. These materials are available for sale at</FONT>  <A = href="http://ptg.org/merchandise/PTGStore05.pdf">http://ptg.org/merchan= dise/PTGStore05.pdf</A> .</SPAN></FONT></DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005></SPAN></FONT> </DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005><SPAN class=930083007-02042005><FONT face="Verdana Ref">"If I hand my = customer a printout from the PTG website, it not only credits the PTG = for all of the information given, it also gives the url for the PTG's = website..." It not only gives the URL, but also indicates that it is copyrighted - = "<EM>Š 1992 & 1994 The Piano Technicians Guild, Inc."</EM>  And if = you look just a little further, on the home page you will see:</FONT> </SPAN></SPAN></FONT></DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005><SPAN class=930083007-02042005></SPAN></SPAN></FONT> </DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005><SPAN class=930083007-02042005>"<FONT face=Verdana size=1>Š2000 This = site is subject to copyrights owned by the Piano Technicians Guild. All materials = posted to this site are subject to copyrights owned by the Piano Technicians = Guild (PTG) and other individuals or entities. Any reproduction, retransmission, = or republication of all or part of any document found on this site is = expressly prohibited, unless the PTG or the copyright owner of the material has expressly granted prior written consent to so reproduce, retransmit, = or republish the material. All other rights reserved."</FONT></SPAN></SPAN></FONT></DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005></SPAN></FONT> </DIV> <DIV><FONT face="Verdana Ref"><SPAN class=930083007-02042005>You = might want to consider joining the PTG and supporting the organization that makes = available technical information that is "EXTREMELY useful in circumstances like = these." "Printing off a copy of the PTG explanation of a Pitch Raise..." = or anything else is illegal and IMHO, downright dishonest. Please = consider supporting the PTG rather than pilfering from the = PTG.</SPAN></FONT></DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005></SPAN></FONT> </DIV> <DIV><FONT face="Verdana Ref"><SPAN class=930083007-02042005>Terry = Farrell</SPAN></FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV><SPAN class=930083007-02042005>I have actually found the = PTG's website to be EXTREMELY useful in circumstances like these. Printing off a = copy of the PTG explanation of a Pitch Raise (along with the faq of = "why does my piano go out of tune" yadda yadda), not only gives the customer = concise information on piano care and behaviour, but also gives them a = legitimate reference point outside of the word of one new tuner. They = obviously don't know that your work and intentions are honest, so for all they = know, you could just not be a very good tuner, and/or you could be trying = to take them for a ride, billing them for a bunch of bogus work. To their = credit, they're right to be skeptical - there ARE unfortunately a lot = of tooners (and other service people) who make their livings off of = dishonest upsales/scams. *WE* know you're not one of those, but your new and uneducated customer doesn't. Think about it - it's = kind of like when you go in for a simple oil change and JoeBob at the = quicklube tells you that you need about $200 worth of = additional work done on your car (even if it's a tuneup, transmission flush, new air = filter...). But last time, you had your oil changed by Tommy up the street, and = he didn't mention any of that. Tommy's been changing your oil for years = and has never had to do anything more to it - tuneup? What's that? = </SPAN></DIV> <DIV><SPAN class=930083007-02042005>If I hand my customer a = printout from the PTG website, it not only credits the PTG for all of = the information given, it also gives the url for the PTG's website - = aha! Another valuable resource for piano owners who just don't know any = better. It also earns me brownie points for going out of my way to show that = *I* care about their piano, and that I want to bother explaining these = things to them. Lastly, it leaves them with written information in a clear = format (not handwritten. And do you really want to take the time to = write the whole pitch raise and false beats shpiel out?) - 90 percent of = what you verbally tell a customer goes in one ear, gets jumbled up and = confused, and leaks out the other ear. Not because customers are stupid, but = because most people simply don't have the time or attention span - they have = kids, which means they have scouts, soccer practices, piano lessons, sunday = school, pta meetings, karate, ballet, etc. That simple piece of paper is = something they can refer to. Maybe they'll read it and respond positively, maybe = not. But you're at least covering your butt, doing all you can do, and giving = a chance for it. </SPAN></DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>