<HTML>In a message dated 5/30/03 4:13:25 PM Central Daylight= Time, avery@ev1.net writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT= : 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Has anyone actually considered = calling the customer before you go? Just to be sure? Avery </BLOCKQUOTE> How far do we have to go to "baby" our customers. My feeling is, if they can= 't keep track of their lives, why should I bother. I wrote an article about this topic some months back in the Journal. My atti= tude is, no shows are a part of doing business. It comes with the territory.= No matter what we do, it's going to happen. We have to realize a piano tuni= ng might not be the most important thing in a customer's life. And who are w= e to judge what is more important. What might be a trivial thing to us, (lik= e getting your hair done), might be a very important event for the customer.= Yes, it's a hassle, and yes, we do loose money, but that's life as a piano = tuner. And, as I concluded at the end of my article, if you don't like it, g= et out of the business. Wim </HTML>