<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; = charset=us-ascii"> <TITLE>Message</TITLE> <META content="MSHTML 6.00.2900.2769" name=GENERATOR></HEAD> <BODY> <DIV><FONT face=Arial size=2><SPAN = class=906542820-20122005>Greetings all --</SPAN></FONT></DIV> <DIV><FONT face=Arial size=2><SPAN class=906542820-20122005></SPAN></FONT> </DIV> <DIV><FONT face=Arial size=2><SPAN class=906542820-20122005>Many = pianos need a pitch adjustment prior to tuning. Usually because it hasn't been touched = in five years. Therefore, like many of you I'm sure, I frequently find myself = having to explain to customers what a pitch adjustment is, and why their piano = needs one prior to tuning. I have found that car analogies often help when = explaining things but I have not been able to come up with one that would help with = a pitch adjustment. Even after explaining, as simply as I know how, the = relationship of the incredible string tension across the plate and why it needs to = be equalized before a fine tuning will hold, I often feel like I'm = coming off trying to sell them something bogus. </SPAN></FONT><FONT face=Arial = size=2><SPAN class=906542820-20122005>How do you people explain pitch adjustments = to your customers whose piano needs it so that they not only understand = what it is but why it's important that their piano gets one prior to tuning?</SPAN></FONT></DIV> <DIV><FONT face=Arial size=2><SPAN class=906542820-20122005></SPAN></FONT> </DIV> <DIV><FONT face=Arial size=2><SPAN class=906542820-20122005>-- = Geoff Sykes</SPAN></FONT></DIV> <DIV><FONT face=Arial size=2><SPAN class=906542820-20122005>-- = Assoc. Los Angeles</SPAN></FONT></DIV></BODY></HTML>