<HTML>Dear Paul, This seems like a small minded decision by Fandrich. On top of it to totally cut off relations with you when you are obviously trying to get in touch with the owner is simply bad business. I can't recommend a next course of action, but I am sure someone can. BTW, at Cunningham I have only been in this position with a tech. once - after he came in to examine a Bechstein grand and said, "I will approve anything for 10% of the sale." Other than that, good technicians MAKE sales for us. </HTML>