<!doctype html public "-//w3c//dtd html 4.0 transitional//en"> <html> Friends, Last evening I got an email from an acquaintance up in New England asking me the value of a 1954 Lester Betsy Ross spinet that was recently given to them.  I know nothing about this specific piano (I have twenty Lester spinets in my tuning file), so I quoted them $0-$600, depending on various factors.  At least no one can say I overvalued it, unless a piano can have negative value!  (Well, I suppose it could!) Regards, Clyde Wimblees@AOL.COM wrote: <blockquote TYPE=CITE>As Jim said, don't take it personally and don't be too rough on yourself. You are going to run across this situation many times in your life. It's tough to give this kind of news, and it hurts even more when the customer does react the way yours did. But at the same time, it is part of our job to be honest with the customer, and tell her what the problems are with the piano. I think if you express exactly how you feel, as you described it, the customer will most likely accept the news better.</blockquote> </html>