<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 5.50.4522.1800" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV>Hey! Don't make fun of these fine instruments! I made a great = regulating table out of a 1948 Lester Betsy Ross spinet. It sounds so cool when you = drop a heavy tool on it.</DIV> <DIV> </DIV> <DIV>Terry Farrell</DIV> <DIV> <SPAN id=__#Ath#SignaturePos__></SPAN> </DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=imatunr@srvinet.com href="mailto:imatunr@srvinet.com">Joe = & Penny Goss</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, August 07, 2001 = 9:19 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Perspectives</DIV> <DIV><BR></DIV> <DIV><FONT face=Arial size=2>Clyde,</FONT></DIV> <DIV><FONT face=Arial size=2>Yes the piano could have a negative = value if you consider  that it might have to be taken to the dump. Moving fees = and dump costs. 0:(</FONT></DIV> <DIV>Joe Goss<BR><A href="mailto:imatunr@srvinet.com">imatunr@srvinet.com</A><BR><A = href="http://www.mothergoosetools.com">www.mothergoosetools.com</A></DI= V> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=cedel@supernet.com = href="mailto:cedel@supernet.com">Clyde Hollinger</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, August 07, = 2001 4:48 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: = Perspectives</DIV> <DIV><BR></DIV>Friends, <P>Last evening I got an email from an acquaintance up in New = England asking me the value of a 1954 Lester Betsy Ross spinet that was recently = given to them.  I know nothing about this specific piano (I have twenty = Lester spinets in my tuning file), so I quoted them $0-$600, depending on = various factors.  At least no one can say I overvalued it, unless a = piano can have negative value!  (Well, I suppose it <I>could!</I>) <P>Regards, Clyde <P>Wimblees@AOL.COM wrote: <BLOCKQUOTE TYPE="CITE"><FONT face=arial,helvetica><FONT = size=-1>As Jim said, don't take it personally and don't be too rough on yourself. = You</FONT></FONT> <BR><FONT face=arial,helvetica><FONT = size=-1>are going to run across this situation many times in your life. It's tough to</FONT></FONT> <BR><FONT face=arial,helvetica><FONT = size=-1>give this kind of news, and it hurts even more when the customer does react</FONT></FONT> <BR><FONT face=arial,helvetica><FONT = size=-1>the way yours did. But at the same time, it is part of our job to be honest</FONT></FONT> <BR><FONT face=arial,helvetica><FONT = size=-1>with the customer, and tell her what the problems are with the piano. I think</FONT></FONT> <BR><FONT face=arial,helvetica><FONT = size=-1>if you express exactly how you feel, as you described it, the customer will</FONT></FONT> <BR><FONT face=arial,helvetica><FONT = size=-1>most likely accept the news better.</FONT></FONT></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML= >