<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META content="text/html; charset=iso-8859-1" http-equiv=Content-Type> <META content="MSHTML 5.00.2919.6307" name=GENERATOR></HEAD> <BODY bottomMargin=0 leftMargin=3 rightMargin=3 topMargin=0> <DIV>Greetings -</DIV> <DIV> </DIV> <DIV>My question is this:  Is nine days of discontented ownership of a= brand new piano, with 3 service calls that have not remedied the problems,= sufficient criteria to get one's money back?  <EM>Details follow</EM>.= ... </DIV> <DIV> </DIV> <DIV>A piano teacher I have serviced the last few years has needed a = better piano for years, but was unable to afford one.</DIV> <DIV> </DIV> <DIV>Parents to the rescue... they surprised her by going to one of the big= retail establishments here and picking one out for her (uh-oh).  They= picked a 5'2" maraschino cherry red Young Chang that has now been in the teacher's home for 9 days and she HATES it.  She has had the store's technician out 3 times on rather significant action problems that don't = seem to get remedied.  (I have not seen the piano).</DIV> <DIV> </DIV> <DIV>She has expressed her dissatisfaction with the store and would like to= return it and get the $10K back and pick out her own piano anywhere she = pleases, but the store tells her once it leaves the store the only option open to = her is to trade it into them on an upgrade.  Since she has no money to add, = and doesn't like any of the instruments there in that price range, she feels = doomed to accept the instrument she now has.</DIV> <DIV> </DIV> <DIV>Any input on this dilemma in regards to standard industry retail = practices would be appreciated.</DIV> <DIV> </DIV> <DIV>Mark Potter</DIV> <DIV><A href="mailto:bases-loaded@juno.com">bases-loaded@juno.com</A></= DIV> <DIV> </DIV> <DIV> </DIV></BODY></HTML>