<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 5.50.4912.300" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>    = Z!.............</FONT></DIV> <DIV><FONT face=Arial size=2>    </FONT></DIV> <DIV><FONT face=Arial size=2>    I tune more new = Samicks probably than anything..  I have never encountered one that had tuning pins = so loose that they were unpleasant to tune. I live in Phoenix, so this is a = pretty (very) dry climate. You have no reason to believe that the condition of the = piano was not reported to the dealer. It's a warranty problem now, and you should = have your client take it up with the sales person.</FONT></DIV> <DIV><FONT face=Arial size=2>    As far as Samick = giving feedback to Technicians, they don't seem to be responsive at all. I had our = service dept. bill them for bad damper work, and got a call from someone in their = warranty dept. Apparently, our arrangement with them is that we would be = responsible for the first $250 of the warranty. Two hours of damper work doesn't put it = above that amount. When I asked the rep about the problem with bad damper wire = bending, naturally he didn't know anything about pianos. I asked who = did, so that I could send them my findings on how they might be able to improve = the quality of their products, he said that the only person I should contact = is him, and that I shouldn't send him a letter, but rather, an e-mail would do. = Yeah, right. That delete button is just too easy, and besides, I don't want to = deal with someone who doesn't know a thing about pianos. </FONT></DIV> <DIV><FONT face=Arial size=2>    Hey, they make price = point pianos, what can I say. If the customer wants to pay a tech to make it = right, then that's what they're going to have to do.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=diskladame@provide.net = href="mailto:diskladame@provide.net">Z! Reinhardt</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, February 10, 2002 = 9:54 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> All Slip and No = Grip</DIV> <DIV><BR></DIV> <DIV><FONT face=Arial size=2> <DIV><FONT face=Arial size=2>Is the weak pinblock problem still a common occurrence in new Samick-made pianos?  There was a = time a few years ago when Samick quickly sent oversized pins to any dealer = reporting loose tuning pins on one of their fine pianos.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV>Hi = Everyone!</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Recently I had that enlightening = experience of tuning a brand new Kohler & Campbell KIG-47 that had = a pinblock so weak that it was difficult to set the pins.  Sorry, I didn't take = any readings this time around, as I didn't want to alarm the customers = until I've had a chance to talk with the dealer and possibly the = manufacturer.  (The customers were intrigued by the tuning process and watched over my = shoulder the whole time.)  My guess is that the torque readings would have = been about 20 in/lbs or less, right on the edge of not holding at all.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>[Now for a little steam discharge = ...]  This piano was from a theoretically reputable dealer.  The dealer = promises that all pianos are pre-tuned before delivery.  So why wasn't the = loose pin problem reported to the dealer ... and/or why didn't the dealer do = anything to correct the situation before delivery?  Yes, the = dealer received a written report from me about the condition of this piano = with the bill ... and I hope they are sufficiently embarrassed about the = problems being found after the delivery.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Has anyone dealt with Samick on = warranty issues lately?  Is there anyone there known to be responsive to the = concerns of the field technicians?  I've not had any luck with them since = Dean Garten left.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Z! Reinhardt  RPT<BR>Ann = Arbor  MI<BR><A = href="mailto:diskladame@provide.net">diskladame@provide.net</A></FONT><= /DIV></BLOCKQUOTE></BODY></HTML>