<HTML><HEAD> <META charset=US-ASCII http-equiv=Content-Type content="text/html; cha= rset=US-ASCII"> <META content="MSHTML 6.00.2600.0" name=GENERATOR></HEAD> <BODY style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; BACKGROUND-COLOR: #fffff= f"> <DIV>The first visit (when she tried to take $20 off for no apparent reason)= should have been a red flag.  That said, here's my policy.  Tunin= g prices plus repair costs can be given to the customer in advance over the = phone and reinforced upon arrival in writing in the form of a price list.&nb= sp; A bill (ticket) for the service call is filled out prior to starting wor= k with the time of arrival filled in at the top. If a tuning is done at the = same time as repairs, then the repair labor hours start ticking immediately = after the tuning is completed. If the repairs are to be done at a later date= and I am giving an estimate then I estimate time to do the repairs and= keep a copy for their file or on their card. After working in a major city = with hundreds of tuners available I learned that people like this feel like = it is their duty to try to get you to discount your services and whatever th= ey can get you to take off is your loss and their gain.  They don't car= e if a different tuner comes each and every time as long as they get the ser= vice they want for the price they are willing to pay.  Next time she ca= lls, tell her you have raised your prices and you don't think she can afford= you. TP</DIV></BODY></HTML>