<!doctype html public "-//w3c//dtd html 4.0 transitional//en"> <html> <body bgcolor="#FFFFFF"> This is what I deem a natural result of too many of us allowing too many of them to go along thinking that junk is really ok.... pianowise. I have seen worse examples of this kind of thing. I will probably see more as time goes by as well. I know I know... get off it Ric.... grin... Ron & Lorene Shiflet wrote: <blockquote TYPE=CITE><style></style> List,    I'm running into a problem.  A good friend and client of many years just couldn't stand her old clunker of 50 years.  I sold her a brand new professional studio which is a wonderful piano.    While we were waiting for the new piano to arrive, she became very emotional about her old piano and it became sentimental.  Now she can't seem to enjoy her new piano.  I'm trying to decide the best way to deal with this.    Her old piano is a 1950's Baldwin spinet, drop action, scuffed to death, missing finish from water vases placed on top, unlevel keys, poor repetition, action in need of a rebuild, sounds "tinny" at best.    Her new piano is a 2001 Charles Walter studio, Queen Anne, Accu-tuned to A-440, absolutely nothing wrong with it.    Her complaints are: <ul> <li>     The action is stiff.</li> <li>     Keys are hard to press</li> <li>     "It feels like there's cotton under the keys".</li> <li>     The notes don't ring when you let off the key (go figure).</li> <li>     Keys don't repeat ( we'll look into this, but it didn't happen at     the tuning)</li> <li>     The sound just isn't real bright.</li> <li>     Won't play loud unless you pound.</li> </ul> I've worked for dealers before who had customers so accustomed to their old clunker that they hated the good piano.  All of you tasteful technicians, how do you deal with this.  Remember, she's female and it's an emotional thing.  I told her to play on it for 2 weeks and get used to the feel, and then I'll come out. Ron <a href="mailto:rshiflet@eaznet.com">rshiflet@eaznet.com</a> </blockquote> -- Richard Brekne RPT, N.P.T.F. Bergen, Norway <A HREF="mailto:Richard.Brekne@grieg.uib.no">mailto:Richard.Brekne@grieg.uib.no</A>   </body> </html>