<HTML>In a message dated 5/29/03 12:37:59 PM Central Dayligh= t Time, Piannaman@aol.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT= : 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">My question is this:  sinc= e it is a warranty tuning paid for by the store, should I bill the store as = though I performed the service, thus voiding her free tuning, or should I se= nd her the bill for the no-show fee(roughly the same price)?  <B= R> IMO, somebody who's a no-show wouldn't be inclined to reimburse me, so I'm l= eaning towards billing the store for this.  Any opinions or shared expe= riences are most welcome. Thanks, Dave Stahl </BLOCKQUOTE> Under normal circumstances, I view no shows as part of doing business. In ot= her words, it comes with the territory. However, I don't call my customer ba= ck after I leave my card in the door, or leave a message on the answering ma= chine. If the customer wants to reschedule, that's fine. But I will not cont= inue to call her. In this situation, however, even though she isn't paying the bill, the custo= mer is still a no show. Since you were kind enough to wait, and leave a mess= age, I would tell the store what happened, and tell them that under the circ= umstances, you are not going to give her a free tuning. If the store wants t= o send out another tuner, that is up to them. Wim </HTML>