<HTML>In a message dated 9/16/01 5:23:32 PM Central Daylight Time, tcole@cruzio.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">With cordless phones being so ubiquitous these days, it's usually a simple matter for them to walk over to the piano and play me what doesn't sound right. Often I can identify and "fix" the problem in my office, saving myself a trip and the awkwardness of whether or not I am to be paid. </BLOCKQUOTE> Case in point. Several weeks ago, when was in Alabama already, Jan tuned a Steinway I had rebuilt for a customer who lives 2 hours from St. Louis. Two days later she called and said a note was "sticking." Jan hadn't noticed anything, so she called me and asked what to do. I though about it for a while and speculated that after she took out the temperament strip, she accidentally moved a damper head out of place, causing the note to "stick." I had the customer go to the piano with her cordless phone and I asked her if one of those small black blocks was out of line. She fixed it and the problem was solved. It saved Jan a 4 hour trip. Wim </HTML>