<html> <body> At 11:43 AM 12/27/2005 -0500, Dale Erwin wrote: <blockquote type=cite class=cite cite="">     AH yes Shannon's gone to be sure  & Chad Fry is the new guy & he's very hepful & without the N.Y. attitude......or dialectic infection/accent: hmmm maybe he ain't bein from there.  A few glitches in the phone system/voice mail butby in large an aim to please attitude....how refreshing    Dale Erwin</blockquote> Whether or not you find the New Yawk  accent offensive, the following clarification is in order, and are offered in the ecumenical spirit of the season: <blockquote type=cite class=cite cite="">di·a·lect <img src="cid:.0" width=13 height=21 alt="pronunciation"> (d<img src="cid:.1" alt="[]"><img src="cid:.2" alt="[]"> <img src="cid:.3" alt="[]">-l<img src="cid:.4" alt="[]"> kt<img src="cid:.5" alt="[]">) n. 1. a. A regional or social variety of a language distinguished by pronunciation, grammar, or vocabulary, especially a variety of speech differing from the standard literary language or speech pattern of the culture in which it exists: Cockney is a dialect of English. b. A variety of language that with other varieties constitutes a single language of which no single variety is standard: the dialects of Ancient Greek.</blockquote> Whereas: <blockquote type=cite class=cite cite="">ac·cent <img src="cid:.6" width=13 height=21 alt="pronunciation"> (<img src="cid:.7" alt="[]">k<img src="cid:.8" alt="[]"> s<img src="cid:.9" alt="[]">nt<img src="cid:.10" alt="[]">) n. 1. The relative prominence of a particular syllable of a word by greater intensity or by variation or modulation of pitch or tone. 2. Vocal prominence or emphasis given to a particular syllable, word, or phrase. 3. A characteristic pronunciation, especially: a. One determined by the regional or social background of the speaker. b. One determined by the phonetic habits of the speaker's native language carried over to his or her use of another language.</blockquote> While: <blockquote type=cite class=cite cite="">di·a·lec·tic <img src="cid:.11" width=13 height=21 alt="pronunciation"> (d<img src="cid:.12" alt="[]"><img src="cid:.13" alt="[]"> <img src="cid:.14" alt="[]">-l<img src="cid:.15" alt="[]"> k<img src="cid:.16" alt="[]">t<img src="cid:.17" alt="[]">k) n. 1. The art or practice of arriving at the truth by the exchange of logical arguments. 2. a. The process especially associated with Hegel of arriving at the truth by stating a thesis, developing a contradictory antithesis, and combining and resolving them into a coherent synthesis. b. Hegel's critical method for the investigation of this process. 3. a. The Marxian process of change through the conflict of opposing forces, whereby a given contradiction is characterized by a primary and a secondary aspect, the secondary succumbing to the primary, which is then transformed into an aspect of a new contradiction. Often used in the plural with a singular or plural verb. b. The Marxian critique of this process. 4. dialectics (used with a sing. verb) A method of argument or exposition that systematically weighs contradictory facts or ideas with a view to the resolution of their real or apparent contradictions. 5. The contradiction between two conflicting forces viewed as the determining factor in their continuing interaction</blockquote> To be sure - there is NO NEW YORK ACCENT!  Long Island, New Jersey, the five boroughs...ALL have their sub-accents, and sub-sub-accents, and as population changes, so do the regional accents.  As for "N.Y attitude", I fear you're engaging in gratuitous and dated caricatur-ization.   You can find diffidence anywhere... like, for example, Chicago, or, Milan.  Maybe it's just an urban thing. ? Dale also wrote the following: <blockquote type=cite class=cite cite="">Yes= & by in large mine were mostly positive as well with the exception of a few tense words about the deadline concerning parts being returned  & I had to go over her head once to get her to back off. I didn't concder that occasion very good personal service.      Defective parts are defective wether it's 30 or 60 days.  I don't consider giving a faithful client a hard time on such an issue  personal service.  That's where I'm coming from</blockquote> The following is quoted from the current Steinway price list: <blockquote type=cite class=cite cite=""> 5. There is a 30-DAY RETURN POLICY on all orders. 6. ***YOU ARE RESPONSIBLE FOR CHECKING YOUR ORDER UPON RECEIPT - EVEN IF THE PARTS WILL NOT BE USED IMMEDIATELY!!!!!**** 7. ***NO CREDIT OR ADJUSTMENTS WILL BE MADE AFTER 30 DAYS!!!***</blockquote> True, this is still Shannon's 2005 list, and Chad may change the policy, if it is, in fact his prerogative (though I suspect that's not the case).  However, if these policies are retained, it would seem that, in the name of scientific inquiry, you should attempt to return some parts after having held them for well over the 30 day period.  If Chad holds fast, how can you fault Shannon?  If he caves, what does that say about his lack of "New York" character? Of course, in the service of dialectic discourse, we should now say "On the other hand...". As long as we forgo engaging in the DIANETIC approach ;) Seasoned greetings to all. David Skolnik Hastings on Hudson, NY</body> </html>