<HTML>In a message dated 11/4/01 5:15:49 PM Central Standard Time, kam544@flash.net writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Customer played on all the other small pianos and found exactly what she wanted.  One that was over a 100 cents flat and out-of-tune. Just like she remembered it should be from her days of growing up. </BLOCKQUOTE> ROLF! (as Richard B. says).  I've had this situation a few times too.  The customer may not really want the pitch raised.  It's important to find out what they really want before you work too hard just to have an unhappy customer. Here is my opinion on the 100+ cent pitch raise.  You're only fooling yourself if you think you can do it with any fewer than 4 passes and even after all that, it won't quite be what you'd call "stunning". Bill Bremmer RPT Madison, Wisconsin</HTML>