<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 5.50.4522.1800" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV>A highly opinionated statement indeed. And I stand behind = it. It was written not from the viewpoint of the technician, but rather from the = viewpoint of the consumer. Now admittedly, I do not have any experience with = Steinway's rebuilding department, but rather only the product of the manufacturing facility.</DIV> <DIV> <SPAN id=__#Ath#SignaturePos__></SPAN> </DIV> <DIV>Terry Farrell</DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=moffattr@cadvision.com = href="mailto:moffattr@cadvision.com">Robert Moffatt</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, June 05, 2001 = 11:58 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: pianotech-digest = V2001 #699</DIV> <DIV><BR></DIV> <DIV><BR>>Farrel writes:<BR>>After waiting 30 years for the = piano to fall apart so that you can make a<BR>>good piano of it, you want to = send it back there? No matter what your<BR>>opinion of a big company like = Steinway might be, can you really say that<BR>>their "reputation for honesty = and top quality workmanship is beyond<BR>>reproach"? <BR><BR>And this = rather opinionated statement, coming from an individual with</DIV> <DIV>more questions than a five year old? Not that that is bad...but, maybe</DIV> <DIV>a prime example of a little bit of knowledge being a dangerous thing!</DIV> <DIV>I had the _privilege_ and _honour_ of working with the past head = of the </DIV> <DIV>S&S rebuilding dept, Stephen Romeo, for many months. His...their</DIV> <DIV>work ethics, attention to detail, and concern for the "best = for the client"</DIV> <DIV>was, imho, second to none. Of course, I had taken my original training</DIV> <DIV>only for one year in the Yamaha factory, and had spent just 15 years</DIV> <DIV>in the trade at that time....a relative _newbie_ in the field. </DIV> <DIV> </DIV> <DIV>Still learning,</DIV> <DIV> </DIV> <DIV>Bob Moffatt</DIV> <DIV>Calgary, Alberta</DIV> <DIV>Canada</DIV></BLOCKQUOTE></BODY></HTML>