<HTML>In a message dated 6/6/02 8:44:53 AM Central Daylight Time, ulrich@rangenet.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Er, uh, I might not have phrased the question properly; as a matter of fact, the customer HAS asked me to be involved. This is a rather unique situation, as the "other guy" is coming from about 100 miles away. Should the customer have to keep this PSO, I'll in all likelihood be the one who has to service it in future years.Whether or not getting involved at this point is part of my job description, I disagree. I'm self employed. My job description is what I say it is, and when an alledged dealer is trying to pull a fast one, I'll step up to the plate for the customer. Personally, I believe that it is our responsibility (to a point) to defend the uninformed customer against consumer fraud. 99% of my new business is as a result of word-of-mouth referrals because to some degree my customer base has come to trust me to do a good job and be honest with them. I can't change that tactic after this many years of success. This is akin (in my opinion) to buying a new car with a leaky radiator and the dealer offers to put a can of "Stop Leak" in the system and send you on your way.... At any rate, the question was:  Does anyone on this list see doping a new instrument as an appropriate repair for a NEW piano that will not hold a tune?  Thanks Roy Ulrich </BLOCKQUOTE> Roy You are not a lawyer. You are a piano tuner. Although there is a problem with the piano, the real problem is with the relationship between the dealer and the customer. She was ripped off. The solution the dealer is offering is not an accepted solution. But it is her piano, and it is her relationship with the dealer that is the real problem. To use your comparison, you wouldn't ask your mechanic to do battle with the dealer, would you? By all means, give your customer advice, and tell her what is wrong with the piano. But don't represent her with the complaint. The most you can do is go with her, or be present when the dealer talks to her, just to explain the technical problems. But she needs to do the talking. Good luck Wim  </HTML>