<HTML>In a message dated 9/10/01 7:44:05 PM Central Daylight Time, RNossaman@KSCABLE.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">I wonder which expensive piano that might be that gets sent back through for soundboard replacement when the problem is "discovered"? With such a fine QC and recursive correction system in place, I surely must be imagining all those killer octaves, zero bearing, and negative crowned soundboards in all those expensive pianos as well as in the cheap ones. </BLOCKQUOTE> Ron Point well taken. But that opens up a whole new subject. Perhaps Del, or one of the factory reps, can chime in on this. At what point does a manufacturer say, "this isn't done right, lets do it again." There's got to be some QC. If the engineering is done right, and the jigs make the parts the same way, how come one piano has a great sound, and another, from the same line, same factory, same people, is dead? What is the criteria in the factory for replacing the board? Wim </HTML>