<HTML>In a message dated 6/16/03 9:20:21 PM Central Daylight= Time, pianolover88@hotmail.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT= : 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Fortunately, I book a fair perc= entage of my first time calls, but does anyone on the list have a favorite, effective way to handle these calls? I <= BR> know we can't book EVERY call, but that's what I'm striving for! What I DON'T want to do is get caught up in a "price war" with other tuners</BLOCKQ= UOTE> There are two ways to look at this. One, a customer might just be asking for= the price to see if she can afford to have you out. If you tell them what y= ou charge, and they say "when can you come," then that was all they wanted t= o know. But if they are price shopping, you don't want them any way. These are the p= eople who want the lowest price, but demand the highest quality, or have the= worst pianos. Do you really want to deal with these customers? Don't lower your price just to get the customer. Raise your standards and yo= ur price, and customer will respect your service. Wim</HTML>