<!doctype html public "-//w3c//dtd html 4.0 transitional//en"> <html> <head> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; = charset=us-ascii"> <meta name=Generator content="Microsoft Word 10 (filtered)"> <style>  </style> </head> <body lang=EN-US link=blue vlink=purple> <div class=Section1> Well, I tend to do complete = servicing, vs. just tuning, so I’m usually only seeing 2 clients a day.  One = if it’s a significant drive.   And for some reason, no shows (for = me anyway) are typically lunch/afternoon.  Usually not my morning = appointments.  So somehow it mathematically works out that when I have a no-show, = it’s at the end of the day.    But yes, this wouldn’t be the = case if I were working on 6-7 pianos a day.  Unfortunately, I enjoy my = ears far too much to subjugate them to such punishment. J  I also = find that business does a lot better when I use all the tricks I’ve learned, = rather than just tuning, to bring a piano up to peak performance.  Then I = can be proud of my work. J</fon= t>     Jonathan Finger = RPT     -----Original = Message----- From: = pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Clyde Hollinger Sent: Sunday, February = 02, 2003 5:27 AM To: Pianotech Subject: Re: Feb = Journal   Jonathan, How do you manage to have no-shows only for = the last appointment? I used to get upset about no-shows.  = Nowadays I'm more ambiguous on the subject. Plus:  A (usually) welcome break in the day.  Minuses:  I frequently turn business away to keep my = schedule sane, and that appointment could have been used by someone who really = wanted it.  Also, my income for that day will decrease 20% = I leave a form letter at the door of = no-shows.  It states that if there was an unforeseen emergency, just let me know = and we'll reschedule -- no problem.  If there was an oversight on their part, = we all make mistakes, but there is a loss for me because now it will take two appointments when I will only be paid for one.  Our policy is to = absorb the loss for the first occurrence.  Second occurrence will yield a = bill for half the normal tuning charge.  It is up to the client to = contact me if they want to reschedule. I'm not aware that anyone has gotten angry = over my policy.  It also does a little to educate the client, who may have = never stopped to think of the impact on the tuner's life.  Some call back = to reschedule with profuse apologies.  Others I never hear from = again.  I don't get upset.  Life is life. Contrary to Wim's statement that he will = never get paid for no-shows, it can happen, but it's rare.  One woman felt so = badly that she sent me a check for the full tuning charge.  I followed my policy, rescheduled, and charged nothing additional for the = "prepaid" tuning. Regards, Clyde Hollinger, RPT Lititz, PA, USA Jonathan Finger wrote: <blockquote style='margin-top:5.0pt;margin-bottom:5.0pt' TYPE=CITE>   <div> <div> Are you = kidding?  I love no shows!  It’s an early end to a day = J </div> Of course, = it’s a different story when I drive an hour to get there.  But that problem’s simple to solve….   Confirm = appointments.  Call and confirm the night before, and you won’t have many = no-shows </div> </blockquote> </div> </body> </html>