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<DIV><FONT face=Arial>No experience to speak from, here, but it seems =
like
Samick should be footing this bill. If you went over the dealer's =
head on
this, it might ruin the potential for future calls from him ... what if =
you
suggested a conference with the customer, the dealer and, by phone, =
Samick
(someone with real authority, hopefully)?</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>If something like this takes place, or you end =
up calling
Samick directly, I'd suggest having a written, detailed history of the =
work done
and the nature of the problems so your aren't just "winging it" from =
memory or
speaking in generalities.</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Maybe write that up and have the customer send =
it,
certified, to Samack with copy to dealer. </FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Of course, in the long run it's the customer's =
problem,
not yours. It might be best for your business to not get in the middle. =
I dunno.
Tough call.</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Alan Barnard</FONT></DIV>
<DIV><FONT face=Arial>Salem, MO</FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A title=mjmccoyrpt@earthlink.net =
href="mailto:mjmccoyrpt@earthlink.net">Mike
McCoy</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">Pianotech</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, January 03, 2003 =
3:16
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Altenburg/Samick Grand =
action
problems</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>Hi List,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2> Subject: 3 yr old Otto =
Altenburg grand made
by Samick. Cust has been complaining of "sticking keys" and keys "not
bouncing" since new. I am the 3rd tech involved. Previous techs have =
done the
Proteck thing without having found anything specific wrong and have =
been
trying to sell a Dampp-Chaser, so I'm told by the cust and dealer. The =
player
is a 13 yr old boy who plays VERY well.</FONT></DIV>
<DIV><FONT face=Arial size=2> I did find VERY sluggish hammer =
and
extremely sluggish wippen flanges to the point that most had to be =
re-pinned
and a few wip flanges had severe wood binding. Temp was 71deg and =
humidity was
42%. I charged the dealer for the work. </FONT></DIV>
<DIV><FONT face=Arial size=2> Two weeks pass and she called =
me again
stating it is a single key "not bouncing", I asked her to have her son =
mark
the offending key, which he did and it was failing when I arrived. The =
problem
was a severely tight jack/flange.. it was taking 1-3 minutes for the =
jack to
get back under the knuckle, again, pinning was not the issue but a =
wood
binding problem. All was well. I didn't charge anyone this trip. Temp =
70deg,
humidity 43%.</FONT></DIV>
<DIV><FONT face=Arial size=2> Today she called back again, 3 =
weeks later,
with the same issue, different keys. The dealer made it clear to me =
last time
they would not put any more money into this piano so I told the cust I =
would
be happy to fix the offenders or take the action home but I would have =
to
charge for it this time. She told me it had a lifetime warranty and =
the dealer
would have to pay me.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2> So... as I se it, this is a =
piano that was
not right from day one and the action or the piano should be replaced =
or at
least the dealer needs to pay whatever it takes to make it right but =
they
don't want to do that.</FONT></DIV>
<DIV><FONT face=Arial size=2> Is this a common Samick =
problem? I know you
get what you pay for but she paid for a working piano and it
doesn't.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks folks!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Mike</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Mike McCoy RPT<BR>Chapters 170 & =
190
PTG<BR>Langhorne, Pa<BR><A
=
href="mailto:mjmccoyrpt@earthlink.net">mailto:mjmccoyrpt@earthlink.net<=
/A></FONT></DIV></BLOCKQUOTE></BODY></HTML>