<html><DIV> <P><BR><BR></P></DIV> <DIV></DIV> <DIV></DIV>. If in a particular scenario, I am an early <DIV></DIV>>no-credibility tech and the customer chooses not to call me again, fine! <DIV></DIV>>Even when the customer calls someone else, then the needed service work got <DIV></DIV>>done and the piano is still improved (as long as you don't come along and <DIV></DIV>>undo the work!) and I am rid of an insecure, anxiety-ridden customer and the <DIV></DIV>>hassle they are likely to provide me, with more time to provide good service <DIV></DIV>>to appreciative customers. <DIV></DIV>> <DIV></DIV>>Thanks, I feel better. <DIV></DIV>> <DIV></DIV>>Kent Swafford <DIV></DIV>> <DIV> </DIV> <DIV>Me too!  Thanks for the laugh, Kent.  It takes a long time in this business to realize the great truth of what you say.</DIV> <DIV>Diane</DIV> <P></P>Diane Hofstetter <BR>245-M Mount Hermon Rd.#343 <BR>Scotts Valley, CA 95066 <BR>ph 831-438-6222 <BR>fax 831-430-9741 <BR>dianepianotuner@hotmail.com <BR><br clear=all><hr>Get your FREE download of MSN Explorer at <a href="http://explorer.msn.com">http://explorer.msn.com</a><br></p></html>