<!doctype html public "-//w3c//dtd html 4.0 transitional//en"> <html> I too will go back and fix the problem if complained about, because that is career "life insurance"!  My answer to the guarantee question is that a tuning will remain stable until the next major humidity change.  A piano tuning is like throwing a 2x4 in a river and telling it to stay!!  The biggest problem is that the bass is not effected as much by the changes as the tenor area.  The break is right in the middle of where they play so that any chord straddling the break will sound dissonant. The worse situation I ever got myself into, was when I had to do a major pitch raise (50-60 cents {1/4 step}) and simultaneously installed and started up a DC rod without a Humidistat controlling it. Duh! It was this time of year in soggy Louisiana, 80+ humidity, 3p.m. thunderstorm every day.  The soundboard was loaded with water and it took the customer 2 days to start climbing the walls, a day to get angry, and another to call me.  The bass was in tune except for the upper two notes which were a cent or so flat.  The first tenor notes, wound strings, were slightly flatter but the first through about 6 wire unisons were 9 cents flat! Needless to say, I don't do that anymore!  If the customer wants a damppchaser in there, I install the system, reschedule the tuning appointment at least two weeks later and get out of there. After a thorough explanation, of course. Warren Wimblees@AOL.COM wrote: <blockquote TYPE=CITE>In a message dated 7/8/01 7:42:04 AM Central Daylight Time, pianomitch@hotmail.com writes:     <blockquote TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">.  So I just told the customer that if they didn't like the sound within 6 weeks, they should call me and I would make it right.  There was nothing magical about 6 weeks, it just made my customer feel better that I would stand behind my work.  A few times it has bitten me, but I just got in the habit of saying it and I haven't stopped.  In the cases where the customer has called in my work, I have had an opportunity to build a better business relationship with them and find out about what mistakes I might be making.  </blockquote> Good advice, Mitch. I do get a call once in a while, and go back and fix a "problem." I figure that perhaps I had a bad day. Once I actually missed a unison all together. It just sort of slipped between the cracks. The good will it creates pays much more than the time it took. Willem</blockquote> -- Warren Fisher RPT                   Beginners & Lurkers fish@Communique.net                 Basic Pianotech discussed 1422 Briarwood Dr.                  Ask any question. Slidell, LA 70458-3102              fish@gs.verio.net  </html>