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<DIV><FONT face=Fixedsys size=2>I know that Geneva likes to handle =
warranty
issues through their dealers. I`ve had an issue pending since last =
Nov. I got the "run around" for about 5 months....last I knew, =
after the
new part had been on it`s way a couple times, they decided to send a =
tech from
the dealer out again to look at the offending part.</FONT></DIV>
<DIV><FONT face=Fixedsys size=2>Tom</FONT></DIV>
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style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A title=Tvak@aol.com href="mailto:Tvak@aol.com">Tvak@aol.com</A> =
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, September 09, =
2005 9:30
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> petrof warranty =
question</DIV>
<DIV><BR></DIV><FONT face=arial,helvetica><FONT face=Geneva =
color=#000000
size=2 FAMILY="SANSSERIF">List<BR><BR>I've never had to do a =
warrantied repair
outside the confines of the dealership for which I have worked, and =
they
always take care of any paper work or protocol. In =
fact,
they usually hear from the client, send me to the client, and pay me
directly. So I've never had to deal with the manufacturer
directly, nor another dealer with which I have no =
relationship.<BR><BR>Last
week, a longtime client of mine with a Petrof grand reported to me =
that she
had a broken agraffe. (I have not seen the agraffe, but we =
talked on the
phone, and it's clear that's what happened) So I called Geneva
International and ordered a replacement agraffe and asked them about =
whether
this was a warrantied item. (The piano was purchased in =
1999.) He
wasn't sure, in that agraffes never break. At least, not all by
themselves. He advised me to call the local Petrof dealer where =
the
piano was originally purchased and inform them of the problem. =
He
thought they might be able to contact Petrof and get my client =
reimbursed for
the labor.<BR><BR>So I called them and described the problem. =
They told
me they'd get back to me later in the day and never called back. =
It's
been two days now.<BR><BR>So...what's the correct procedure in a =
situation
like this? Is there a means by which I could talk to Petrof
directly? (I am Czech by heritage, but don't speak...) =
Should I
advise my client to contact the dealer and let them do the repair, =
warranty or
not? <BR><BR>Anybody ever hear of an agraffe breaking all by
itself?<BR><BR>Tom Sivak<BR>Chicago</FONT><FONT face=Geneva =
color=#000000
size=2 FAMILY="SANSSERIF"></FONT> =
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