<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2800.1106" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 12pt; COLOR: #000000; FONT-FAMILY: = Verdana" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=rol= e_document face=Verdana color=#000000 size=3> <DIV> <DIV>Don,</DIV> <DIV> </DIV> <DIV>I've learned the "don't work for free" lesson a few times, and this dri= ves it home.  </DIV> <DIV> </DIV> <DIV>I did not write rh on the bill.  Where I live, it is usually not a= huge factor, but when the piano is directly by the door at season's change, there can be drastic changes in a piano.  I think I will begin that as standard practice.</DIV> <DIV> </DIV> <DIV>I'd like to go back when the teacher is there.  Don't know if it w= ill happen, but it would certainly be worthwhile for all involved.</DIV> <DIV> </DIV> <DIV>Thanks for the input,</DIV> <DIV> </DIV> <DIV>Dave</DIV> <DIV> </DIV> <DIV> </DIV> <DIV>In a message dated 4/2/05 7:08:13 AM Pacific Standard Time, pianotuna@yahoo.com writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><= FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size= =2>Never, ever work for free. It always blows up in your face. You are now in<BR>a position of 'warranttying' a pitch correction that was destroyed due to<BR>humidity variation. I do hope you wrote the humidity on the bill. As= the<BR>teacher is the person complaining, I'd recommend you return when that<BR>august personage can te "in attendance".<BR><BR>If the client and = the teacher both have email addresses precess your visit<BR>with an email stat= ing your policies--and with links in it to the pertenant<BR>literature from th= e PTG on humidity control and pitch correction.<BR><BR>On an entirely differ= ent note--I hate to call it pitch raising. It puts the<BR>client in mind of "raising the price" which I think equates to "bait and<BR>switch" so I'm always careful to call it pitch correction. Besides which it<BR>is also th= e "wrong term" as I find it harder to lower pitch when that<BR>process is needed.</FONT></BLOCKQUOTE></DIV> <DIV></DIV> <DIV> </DIV></FONT></BODY></HTML>