<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1400" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV> </DIV> <DIV style="FONT: 10pt arial">----- Original Message ----- <DIV style="BACKGROUND: #e4e4e4; font-color: black"><B>From:</B> <A title=michael@gambles.fsnet.co.uk href="mailto:michael@gambles.fsnet.co.uk">Michael Gamble</A> </DIV> <DIV><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech</A> </DIV> <DIV><B>Sent:</B> Saturday, February 07, 2004 9:08 PM</DIV> <DIV><B>Subject:</B> Re: Service call = frustration?!?!?!?!?!?!</DIV></DIV> <DIV><BR></DIV> <DIV><FONT face=Arial size=2>Hello List and Dave S.</FONT></DIV> <DIV><FONT face=Arial size=2>who said: "  Unlike your = customer, the people I get who are so picky usually DON'T play the piano a lick, they = just go up and down the keyboard one firmly-struck note at a time, with one ear = cocked to the piano.  Because they don't play or understand pianos a lick(usually), the problem is not well articulated.   = "</FONT></DIV> <DIV><FONT face=Arial size=2>Then there's the client who simply hits = a not (any note -particularly in the treble) saying: "there! That one's out of = tune!" The unisons are in OK - but they only hit ONE note. I really don't know how = these people manage to be so clever. I can't remember so precisely by just = playing one note, how it conforms to its fellow 8ve, or M5 or M6 without playing = both notes. But they seem to!</FONT></DIV> <DIV><FONT face=Arial><FONT size=2><FONT size=+0>Regards from = someone who says "the client is always right" That'll teach me... or - will it?</FONT> :-)</FONT></FONT><FONT size=+0><FONT face=Arial size=2>Michael G (UK)<BR></FONT></DIV></FONT></BODY></HTML>