<html> <body> Sounds almost like the "new" Baldwin who won't honor any warranty claims on pianos sold before they bought the company. Oh, they also have never paid me about $1500.00 they owe me! Plus a lot they owe others! Even if I was guitar player, I'd never buy one of theirs! :-( Avery At 09:51 AM 1/15/04, you wrote: <blockquote type=cite class=cite cite>I have heard that they are difficult.  I repaired a broken hammer shank on a Hallet-Davis(Pearl River manufactured), and was told that it was up to the dealer to cover it as part of the dealer-distributor contract.  It seems like it was just going to be a runaround like you described, so I just ate it.  Yummy!   The hard part is explaining to the customer how they just bought a brand  new, shiny piano with a "ten year(or whatever length of time) warranty" that is essentially useless. I would press the dealer for payment and let them deal with North American.   Good luck.   Dave Stahl In a message dated 1/15/04 7:34:24 AM Pacific Standard Time, lesher@jdweb.com writes: <blockquote type=cite class=cite cite>I'm having great difficulty getting warranty service from North American Music, the distributor of several pianos, e.g. Hallet & Davis, Hyundai, Sangler & Sohne, Schulze Pollmann, Schmoller, and others. After first contacting the (Shopping Mall) dealer, who referred me to North American, I called.  Upon my initial phone contact, their representative, Gary, gave me the impression that my request to replace 5 broken bass strings in a two-year-old piano would be no problem.  He asked me to email the details, which I did...and did again, and again, and again.   No response. Has anyone had any success with warranty issues with North American Music? </blockquote> </blockquote></body> </html>