<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML xmlns="http://www.w3.org/TR/REC-html40" xmlns:o = "urn:schemas-microsoft-com:office:office" xmlns:w = "urn:schemas-microsoft-com:office:word"><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content=Word.Document name=ProgId> <META content="MSHTML 6.00.2900.2604" name=GENERATOR> <META content="Microsoft Word 10" name=Originator><LINK href="cid:filelist.xml@01C51A4A.85E9EED0" rel=File-List> <STYLE>@font-face { font-family: Bradley Hand ITC; } @font-face { font-family: Verdana; } @page Section1 {size: 8.5in 11.0in; margin: 1.0in 1.25in 1.0in 1.25in; = mso-header-margin: .5in; mso-footer-margin: .5in; mso-paper-source: 0; } P.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman"; = mso-style-parent: ""; mso-pagination: widow-orphan; = mso-fareast-font-family: "Times New Roman" } LI.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman"; = mso-style-parent: ""; mso-pagination: widow-orphan; = mso-fareast-font-family: "Times New Roman" } DIV.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman"; = mso-style-parent: ""; mso-pagination: widow-orphan; = mso-fareast-font-family: "Times New Roman" } A:link { COLOR: blue; TEXT-DECORATION: underline; text-underline: single } SPAN.MsoHyperlink { COLOR: blue; TEXT-DECORATION: underline; text-underline: single } A:visited { COLOR: purple; TEXT-DECORATION: underline; text-underline: single } SPAN.MsoHyperlinkFollowed { COLOR: purple; TEXT-DECORATION: underline; text-underline: single } P.MsoAutoSig { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman"; = mso-pagination: widow-orphan; mso-fareast-font-family: "Times New Roman" } LI.MsoAutoSig { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman"; = mso-pagination: widow-orphan; mso-fareast-font-family: "Times New Roman" } DIV.MsoAutoSig { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman"; = mso-pagination: widow-orphan; mso-fareast-font-family: "Times New Roman" } SPAN.EmailStyle17 { COLOR: navy; FONT-FAMILY: Arial; mso-style-type: personal-reply; = mso-style-noshow: yes; mso-ansi-font-size: 10.0pt; mso-bidi-font-size: = 10.0pt; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; = mso-bidi-font-family: Arial } DIV.Section1 { page: Section1 } </STYLE> </HEAD> <BODY lang=EN-US id=role_body style="tab-interval: .5in" = bottomMargin=7 vLink=purple link=blue bgColor=#ffffff leftMargin=7 = topMargin=7 rightMargin=7> <DIV> <DIV><FONT face=Dauphin color=#800080 size=4>Dean,</FONT></DIV> <DIV><FONT face=Dauphin color=#800080 size=4></FONT> </DIV> <DIV><FONT face=Dauphin color=#800080 size=4>You are totally correct.</FONT></DIV> <DIV><FONT face=Dauphin color=#800080 size=4></FONT> </DIV> <DIV><FONT face=Dauphin color=#800080 size=4>The customer should = have contacted the dealer first, or Dave should have advised the customer to go through = the dealer.</FONT></DIV> <DIV><FONT face=Dauphin color=#800080 size=4></FONT> </DIV> <DIV><FONT face=Dauphin color=#800080 size=4>This can be a costly = learning curve!</FONT></DIV> <DIV><FONT face=Dauphin color=#800080 size=4></FONT> </DIV> <DIV><FONT face=Dauphin color=#800080 size=4>Kerry</FONT></DIV> <DIV><FONT face=Dauphin color=#800080 size=4></FONT> </DIV> <DIV><FONT face=Arial size=2>Kerry Cooper</FONT></DIV> <DIV><FONT face=Arial size=2>Piano Technician</FONT></DIV> <DIV><FONT face=Arial size=2>Accredited Member APTTA, = PTTGQ</FONT></DIV></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=deanmay@pianorebuilders.com href="mailto:deanmay@pianorebuilders.com">Dean May</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">'Pianotech'</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, February 24, = 2005 11:26 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> RE: Who gets the = bill?</DIV> <DIV><BR></DIV> <DIV class=Section1> <P class=MsoNormal><FONT id=role_document face=Verdana = color=black size=3><SPAN style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: = Verdana">Dave Stahl wrote: Here's the question:  who do I give the bill = to?  <o:p></o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Verdana color=black size=3><SPAN = style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: = Verdana"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">The = customer contracted with you, he called you. He is therefore responsible for = your bill and he can negotiate with the dealer or with the manufacturer for reimbursement. If he had called the dealer first and the dealer had = sent you out it would be a different story.<o:p></o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: = Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Now on the = people side of the equation, he will probably be pretty upset if you take = that approach. I would show him a bill with his name on it and tell him = that you don’t think he should be responsible for it and you will try to get = the dealer or the mfr to pay. But he knows that it is his name on the bill which = sends the message that he is ultimately responsible. = <o:p></o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: = Arial"><o:p> </o:p></SPAN></FONT></P> <DIV> <P class=MsoAutoSig><B><FONT face="Bradley Hand ITC" color=navy = size=6><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 22pt; COLOR: navy; FONT-FAMILY: = 'Bradley Hand ITC'; mso-bidi-font-size: 12.0pt; mso-no-proof: = yes">Dean<o:p></o:p></SPAN></FONT></B></P> <P class=MsoAutoSig><FONT face="Times New Roman" color=navy = size=3><SPAN style="FONT-SIZE: 12pt; COLOR: navy; mso-no-proof: yes">Dean = May<SPAN style="mso-spacerun: = yes">           &n= bsp; </SPAN>cell 812.239.3359<o:p></o:p></SPAN></FONT></P> <P class=MsoAutoSig><FONT face="Times New Roman" color=navy = size=3><SPAN style="FONT-SIZE: 12pt; COLOR: navy; mso-no-proof: = yes">PianoRebuilders.com<SPAN style="mso-spacerun: yes">   </SPAN>812.235.5272<o:p></o:p></SPAN></FONT></P> <P class=MsoAutoSig><FONT face="Times New Roman" color=navy = size=3><SPAN style="FONT-SIZE: 12pt; COLOR: navy; mso-no-proof: yes">Terre Haute = IN<SPAN style="mso-spacerun: yes">  </SPAN>47802<o:p></o:p></SPAN></FONT></P></DIV> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: = Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times = New Roman" size=3><SPAN style="FONT-SIZE: = 12pt"><o:p> </o:p></SPAN></FONT></P></DIV></BLOCKQUOTE></BODY></HTML= >