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<DIV><FONT face=Arial size=2>Hi Bob: </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Long time no see. Hello to =
Gord.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>My first impressions of the Estonia =
pianos were
very positive: a nice, responsive action, with good transmission of =
tone, and
less than half the price of a Steinway.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>After several years, some of the pianos =
seem to
have soft pins; that is, probably too large a hole drilled in the =
pinblock
for the size of pin. One customer in particular I have in
mind. After a couple of years, the piano is not holding it's tune. =
Not
having worked for that dealer, It is difficult to determine whether the =
piano
had established memory in the store, before delivery. After several =
years,
when one suspects the truth, what does one do? </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>We should enquire if there is a =
warranty. If
so, then the piano dealer should be responsible to repin and/or fix the
problem. Who is to say, on the other hand, if the pins are not =
tight
enough? So what if the customer has to have it tuned at least twice =
a year?
It would depend on how bad it is. Every piano dealer must be allowed =
some
artistic license. If I tune a piano and some other tuner doesn't =
like it,
am I responsible? These problems arise when we deal with the =
unknown, that
is, a non-established company, with a non-established
product.</FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I have had this problem before, with =
soft pins in
supposedly reconditioned pianos coming from used piano dealers. The =
trouble is,
you don't always know if it will hold its tune until the used =
warranty is
up. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I have been assured by the Estonia =
dealer the
soft-pin problem has been corrected.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Kenny Finlayson, =
RPT</FONT></DIV></BODY></HTML>