<META HTTP-EQUIV="Content-Type" CONTENT="text/html; = charset=iso-8859-1"> <html xmlns:v="urn:schemas-microsoft-com:vml" = xmlns:o="urn:schemas-microsoft-com:office:office" = xmlns:w="urn:schemas-microsoft-com:office:word" = xmlns:st1="urn:schemas-microsoft-com:office:smarttags" = xmlns="http://www.w3.org/TR/REC-html40"> <head> <meta name=Generator content="Microsoft Word 11 (filtered medium)"> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" = name="country-region"/> <o:SmartTagType = namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"/> <o:SmartTagType = namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PostalCode"/> <o:SmartTagType = namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="State"/> <o:SmartTagType = namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"/>  <style>  </style> </head> <body lang=EN-GB link=blue vlink=purple> <div class=Section1> Hello Money Minting Dean and = Y’all<o:p></o:p> Remember that terrible upright with = the pins that went all the way through? It took 3 and-a-bit hours to = dismantle that “piano” CA the pins, re-assemble it, stand it up and tune = it. For all that I charged a miserable £130. Saved them buying a new piano though! But it was the = challenge…….. J<o:p></o:p></p= > Regards from a sunny Saturday in The = Village<o:p></o:p> Michael G.(<st1:country-region w:st="on"><st1:place = w:st="on">UK</st1:place></st1:country-region>)<o:p></o:p>= <o:p> </o:p> <div> <div class=MsoNormal align=center style='text-align:center'> <hr size=2 width="100%" align=center tabindex=-1> </div> From:</spa= n> Dean May [mailto:deanmay@pianorebuilders.com] Sent: 23 September 2005 = 20:35 To: 'Pianotech' Subject: RE: Lesson = learned.....<o:p></o:p> </div> <o:p> </o:p> Susan wrote: I'm = sure you are, and no doubt you are sincere. However, a $250 job which takes 30 minutes? So, do you usually charge $486 an hour? = (allowing for the $7 cost of materials) Do you consider this a good use of your = customer's money?<o:p></o:p></span= > <o:p> </o:p>= I spend 15 = minutes or so selling the job, so really I’m only making $330/hr. assuming I get = no callbacks and have to spend no additional time nursing it through the 8 = year warranty. But really I’d like to get it up in the neighborhood of = what a proctologist makes which is about $300/minute. = <o:p></o:p> <o:p> </o:p>= Consider the = risk I am taking by extending the warranty. Consider the cost to me that it took = to develop the expertise to do this job. Consider how much money I am = saving the customer. Consider I am taking an essentially worthless piano and = breathing new life into it. Consider that I am buying peace of mind for my customer = for another 8 years. Consider that everyone of these jobs that I’ve = sold my customers have been very happy to pay such an amount for all of those = benefits. I feel pretty good about it. 8-)<o:p></o:p> <o:p> </o:p>= Pushing 50 harder every day and still not = rich (by this world’s goods),<o:p></o:p> <o:p> </o:p> <div> Dean<o:p></o:p> Dean May           &nbs= p; cell 812.239.3359<o:p></o:p> PianoRebuilders.com   812.235.5272<o:p></o:p> <st1:place w:st="on"><st1:City w:st="on">Terre Haute</st1:City> <st1:State = w:st="on">IN</st1:State>  <st1:PostalCode w:st="on">47802</st1:PostalCode></st1:place><o:p></o:p> </div>  <o:p></o:p> </div> </body> </html>