<html> Terry, (and other responders on this thread),      Last year there was a short article about the so-called gray market parts policy in the Journal. Long story short, just place your order, if you want Yamaha parts. I'm sure there's an appropriate serial number in your database. Yamaha USA is "at the mercy" of the corp. It's the largest music corp in the world, and the music division is only 5% of the company. Whining doesn't work with the IRS or the DMV or the Electric company. Why should it work with the folks in the parts department? Work the system, and pat yourselves on the back. It IS beatable. Best Regards, Guy Nichols At 02:07 PM 4/29/2004 -0400, you wrote: <blockquote type=cite class=cite cite>My understanding is that unless you have the serial number of the Yamy that the felt is to be installed on, they will not sell to you. Is that correct? Or maybe they only have these problems with Americans? Terry Farrell ---</blockquote></html>