<html> <body> Barbara, Sounds to me like a classic case of CYA! :-D Avery <blockquote type=cite class=cite cite=""> BTW, I asked if he had ever had a string breakage problem with any other instruments he had owned and the answer was no.   He reported to me that when he talked to someone at Seiler about the string breakage, they said it was because the tuner was not letting down the string tension first before tuning.  Gosh, I only do that when I suspect a problem piano--have I been tuning the wrong way all these years?   Thanks for your thoughts,   Barbara Richmond, RPT</blockquote></body> </html>