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<HTML><HEAD><TITLE>Re: Tuning Appointment cancellations</TITLE>
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<DIV><FONT face=Arial>Oops! I see now how my post reads. I really =
didn't mean it
that way at all. I meant that I don't go to the original appointment =
that they
called to cancel - I don't mess with my customers like that! Besides, I =
need the
money more than I need to pi$$ someone off!</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>This reminds me of one cancelled appointment I =
had a
couple years back (cancelled with zero notice! - imagine that!). I went =
to this
lady's home for a regular pre-scheduled service call and she =
answered
the door all exasperated and teary-eyed - clearly major distress was in =
her
life. </FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>As soon as she opened the door she said =
something like "I
didn't know what to do - can we reschedule our tuning appointment? I =
didn't want
to leave the house because I knew we had an appointment, but my husband =
just had
a heart attack and was just rushed to the hospital. Do you mind if we do =
this
another time?"</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>I handed her a business card, expressed my =
concern for her
situation, told her to call me at her convenience, and to get the heck =
to the
hospital - "can I drive you to the hospital?"</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>So, some folks just blow off a piano service =
appointment
in a cavalier manner, and then there is the other end of the
spectrum......</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial>Terry Farrell</FONT></DIV>
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<DIV><FONT face=Arial size=2>Terry, you are very =
nasty.</FONT></DIV>
<DIV>James Grebe<BR><BR><FONT face=Arial size=-1></FONT></DIV>
<DIV><FONT face=Arial size=-1>"What do you do about tuning
cancellations?"</FONT></DIV>
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<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I thank them for cancelling =
ahead of
time, see if we can reschedule, and then don't go to the
appointment......</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Terry
=
Farrell</FONT></DIV></BLOCKQUOTE></DIV></BLOCKQUOTE></BLOCKQUOTE></BODY><=
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