<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2713.1100" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=arial,helvetica><FONT lang=0 face=Arial color=#000000 size=2 FAMILY="SANSSERIF">Terry: I suggest asking her to define "flat".  Don't assume that you and she have the same understanding of the term  I was called back to retune a "flat" note on a piano, tuned and checked it every which way, and she still said it was flat. Turns out she was talking about the voicing of the the note, that it was very dull sounding. I voiced it up, and she was happy.  </FONT></FONT></DIV> <DIV><FONT face=arial,helvetica><FONT lang=0 face=Arial color=#000000 size=2 FAMILY="SANSSERIF">Patrick Poulson, RPT</DIV></FONT></FONT></BODY></HTML>