<HTML>Well put Terry, The Betsy Ross was nothing more than a toy piano, and why any respectful technician would even give a second thought to replacing plastic flanges, and taking the customers money, when the end result will still be a piano that plays and sounds like a toy, is beyond me. But of course, the customer is always right, right? It would be doing the customer a big favor to try to educate him, and to try to improve his taste in music, by purchasing a piano that really is one. This reminds me of the squares of yesteryear. Years ago I made a beautiful desk out of one, and the same is true for the Betsy Ross. Make a bench out of it, or better yet take it to the junk yard. Roy Czekay Milwaukee, WI</HTML>