<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2900.2802" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: = Arial" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=rol= e_document face=Arial color=#000000 size=2> <DIV> <DIV>In a message dated 1/13/2006 8:50:31 A.M. Pacific Standard Time, joegarrett@earthlink.net writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><= FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size= =2> <DIV>I'd like to know what y'all have in place for last minute cancellatio= n policies? I've always sent a bill for half a service call, if a client cancelled w/in 24 hours of the appointment. This has always been met with = a big flap. :-( If it is a family crisis or a medical emergency, then I woul= d simply forget it. </DIV> <DIV>I had one this morning, (7am!). Senior citizen's son controls the mon= ey and doesn't think it's worthy. grrrr! My gut tells me to simply forget it = and do some shop work in the extra time. What say y'all?</DIV> <DIV>Regards,</DIV> <DIV> </DIV> <DIV>Joe Garrett, R.P.T. (Oregon)</DIV> <DIV>Captain, Tool Police</DIV> <DIV>Squares R I</FONT></DIV></BLOCKQUOTE> <DIV> </DIV> <DIV>Joe,</DIV> <DIV> </DIV> <DIV>I usually forget about it, especially if it's a regular client.  I= t's hard to collect on something like that, and it just seems to pile onto = the already negative feelings about the whole deal.  </DIV> <DIV> </DIV> <DIV>7 AM?  Jeezzz...that would be a little irritating.<FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size=2></DIV></FONT> <DIV></DIV></DIV> <DIV> </DIV> <DIV><FONT lang=0 face=Arial size=2 FAMILY="SANSSERIF" PTSIZE="10"= >Dave Stahl<BR><BR>Dave Stahl Piano Service<BR>650-224-3560<U><BR><A href="http://www.dstahlpiano.net/">http://dstahlpiano.net/</A></U></FONT><= /DIV></FONT></BODY></HTML>