<HTML>In a message dated 04/12/2002 7:26:14 AM Eastern Daylight Time, jrpiano@win.eastlink.ca writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">A flat fee at the customers house, is easier to sell. Regards, John M. Ross </BLOCKQUOTE> Hi John,list, I have a card with just about all jobs listed on it.If they(the customer) want to know what it costs to replace, for example, plastic elbows,there is the price.They can see it,and it looks better, than maybe like we're pulling a figure out of the air.Also,that way it does'nt matter how long it takes,it is still the same price.Of course,I know about what to expect (time wise).Also,I am friends with most all the technicians in my area,and we try to stay at the same price,especially tuning,to downplay price shopping.The phone rings off the hook,so they must like this system. Good tuning, Hazen Bannister</HTML>