<HTML>Yeah, Terry, it sounds familiar.   And you should see the professional "Sales Cadre" that are flown in to put the squeeze on your client (similar to ex-CIA operatives:  "Look, lady, you buy this piano right now, and nobody gets hurt.")  Your client may find a good piano there, but as to finding a good deal...    Drill into them the phrase, "I can't make a down payment until my technician has inspected this piano."  If nothing else, this will give them some time to "walk around the block" and think about the deal.  And no matter what kind of sale they call it, it's nothing more than retailing, and negotiating is the American Way.  Dan Dannenfelser, Sacramento, CA</HTML>