<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; =
charset=iso-8859-1">
<META content="MSHTML 5.50.4522.1800" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#ffffff>
<DIV>Hi Willem. I don't agree with you (although my stand on that is =
fairly
soft), but I do appreciate your willingness to express a differing =
opinion. Do
you still feel that way considering that the piano is still under =
warranty? Part
of my reasoning in mentioning the false beats to him is that the entire =
top two
octaves were impossible to tune to get a clear sound. My fear is that =
someone
will play this piano, play up high, and think "oh, my - I thought you =
just had
this piano tuned - it sounds horrible up here". He called me to tune his =
piano
and I cannot tune 25% of the notes anywhere near my standards. I feel =
reluctant
to walk away without explaining why.</DIV>
<DIV> </DIV>
<DIV>If you knew nothing about cars, and brought your car in for a =
tuneup. You
didn't really notice how bad the thing runs until your neighbor went up =
to the
grocery store with you an commented about it. They guy tunes it up =
as best
he can, but it is still miss-firing a bit because of a poorly seating =
exhaust
valve. THE CAR IS STILL UNDER WARRANTY. Would you want the mechanic to =
point
this out to you? </DIV>
<DIV> </DIV>
<DIV>I would.</DIV>
<DIV> </DIV>
<DIV>Terry Farrell <SPAN =
id=__#Ath#SignaturePos__></SPAN> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A title=Wimblees@AOL.COM =
href="mailto:Wimblees@AOL.COM">Wimblees@AOL.COM</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, September 08, =
2001 10:15
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Killer Octave - =
Warranty
Issue?</DIV>
<DIV><BR></DIV><FONT face=arial,helvetica><FONT size=2>In a =
message dated
9/7/01 6:03:44 PM Central Daylight Time, <BR><A
href="mailto:mfarrel2@tampabay.rr.com">mfarrel2@tampabay.rr.com</A> =
writes:
<BR><BR><BR>
<BLOCKQUOTE
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px =
solid; MARGIN-RIGHT: 0px"
TYPE="CITE">The owner is a intermediate piano player at best. He has =
not
said anything <BR>about it to me. This killer octave thing to me is =
real,
but its cause is a <BR>bit fuzzy, because I have never fixed one. =
What is
the consensus here - <BR>should I point it out to the owner and =
suggest he
may want to initiate a <BR>warranty claim (snip)</FONT><FONT =
lang=0
face=Arial color=#000000 size=3
FAMILY="SANSSERIF"></BLOCKQUOTE><BR><BR></FONT><FONT lang=0 =
face=Arial
color=#000000 size=2 FAMILY="SANSSERIF">
<BLOCKQUOTE
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px =
solid; MARGIN-RIGHT: 0px"
TYPE="CITE">Waddaya think?</FONT><FONT lang=0 face=Arial =
color=#000000
size=3 FAMILY="SANSSERIF"></BLOCKQUOTE><BR><BR>My opinion is =
that you should
keep your mouth shut. You shouldn't have even <BR>pointed out the =
false beat
problems in the upper octave. <BR><BR>If this customer is indeed an
intermediate player, and he was satisfied with <BR>the piano when he =
bought,
obviously he didn't hear any problems. So why point <BR>them out to =
him.
<BR><BR>He probably has a restriction on how much he could spend for a =
piano.
He <BR>might have thought long and hard to buy a "grand." But I'm =
sorry, for
you to <BR>come in and point out problems on this brand new instrument =
is not
in the <BR>best interest of the customer. <BR><BR>Just my opinion
<BR><BR>Willem</FONT> </FONT></BLOCKQUOTE></BODY></HTML>