<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2600.0" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Chalk one up for Baldwin!</FONT></DIV> <DIV><FONT face=Arial size=2>Elwood Doss, Jr.</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=kpiano@goldrush.com = href="mailto:kpiano@goldrush.com">Keith Roberts</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, March 21, 2002 = 8:11 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Baldwin warranty</DIV> <DIV><BR></DIV> <DIV><FONT face=Arial size=2>A client has a 5 year old Hamilton, = Queen Anne, Cherry wood, that the key upstop rail decided to take a 1/4 inch dive = over the space of about 3 keys starting at A#4 then slowly rising up to = the right key block. She was so relieved to know it wasn't the onset of = crippling arthritis that was making it difficult to play. Must have warped = slowly not to have noticed it was the piano. Still, the key lifting = with her thumb after I set the center adjust high enough,irritated her.( the = 1/4" gap above the keys on one side didn't look so hot either). So I = found the Baldwin web site and typed in my complaint in the feedback/contact section......and immediately I was contacted by Thomas Malone, = Supervisor, Baldwin finishing shop. He gave me the phone # to his desk and when I contacted him with the warranty info he took all the info himself and = it arrived ~ 3 weeks later!  Perfect match to the existing finish. = The client couldn't believe it and I almost couldn't either. Fine way to = do business.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Thank you = Thomas/Baldwin/Gibson</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Keith = R</FONT></DIV></BLOCKQUOTE></BODY></HTML>