<HTML>Quoting Dave Stahl on doing warrantee work: The customers that I've done= the work for have been impressed with how promptly the work has been done. = 狢've gotten many recommendations from these customer to their friends, an= d gotten far more work than the original warranty job out of them.<FO= NT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=3 FAMILY= ="SANSSERIF" FACE="arial" LANG="0">     &nbs= p;  Dave makes an important point. In a business that relies heavily on= "word-of-mouth," the value of dealer and warrantee work is not always the i= mmediate remuneration, but the longer term relationships. Sometimes you only= get one more tuning out of those people, sometimes none, sometimes you get = lifetime customers along with many of their friends. It is a sort of time in= vestment that occasionally pays dividends down the line. Of course, if you a= re already pretty busy, you don't need that initial "hassle."        Regarding Baldwin and Baldwin dealers: = I have had a 30 year business relationship with our local Baldwin dealer and= have always been impressed with the way he treats the customers. Realizing = that the technician is a "necessary evil," he has almost always taken my rec= ommendation on what is needed with piano problems and when Gibson/Baldwin ha= s bailed out on warrantee stuff, he covers it himself, not wanting his word-= of-mouth reputation being trashed. (Baldwin used to be really good about cov= ering these things, I hope Gibson will be as concientious about their own pr= oduct.)  BTW, although our South Bend Baldwin dealer re-upped with Bald= win, his main line is now Yamaha. Once burned, twice wise, I guess. John Stroup</HTML>