<html> <body> Hi Terry,                    This piano is probably still under warranty, so check with Yamaha USA. Just a thought. Regards Roger At 06:07 PM 11/2/2003 -0500, you wrote: <blockquote type=cite class=cite cite>Hello PianoList folks. I'm looking for any suggestions to sooth an irate customer - she just called and left a message - I'll have to get back to her soon.   I tuned a Yamaha GH1 today (so-so condition). New customer "graduate of Puerto Rico Conservatory". I sat down on bench & hit first key - BUZZZZZZZZZZZ. Found a half-dozen keys that made a nasty soundboard buzz. Found a rib I could press on while striking key that stopped the buzz. Lady was not home so I called hubby over to ask if wife had complained about buzz. He said he heard it when I demonstrated it, but she had not mentioned it.   So she just calls now and said she played her piano. She is not happy at all. She said there were one or two keys that made a little buzz previously, but now about 20 notes make a big buzz and she is in tears.   I had told the hubby when I was there earlier that if the buzzing bothered her, there were some repairs that we could try to get rid of the buzzing. He said he would mention it to her. It would seem to me that the appropriate response from me is to offer to make an appointment to come and repair her loose rib and charge her a normal fee for doing so. Her message has the distinct tone of "my piano was fine before YOU touched it".   Any thoughts before I step into the fire? Thanks.   Terry Farrell</blockquote></body> </html>