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<DIV><FONT size=2>Don,</FONT></DIV>
<DIV><FONT size=2>We still need the strings, in warranty or not. The =
tenor bass
strings are completely out of phase with each other and it is simply =
impossible
to tune clean unisons.</FONT></DIV>
<DIV><FONT size=2>Out of desperation, I blocked off one string per =
note just to
make it tolerable. The piano is used in a professional =
setting.</FONT></DIV>
<DIV><FONT size=2>Let me get the model and serial number to get =
this ball
rolling to get this corrected once and for all.</FONT></DIV>
<DIV><FONT size=2>Tom Servinsky,RPT </FONT></DIV>
<BLOCKQUOTE
style="BORDER-LEFT: #000000 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: =
0px; PADDING-LEFT: 5px; PADDING-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A href="mailto:donmannino@attbi.com" =
title=donmannino@attbi.com>Donald
Mannino</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
href="mailto:pianotech@ptg.org"
title=pianotech@ptg.org>pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, April 04, 2002 =
1:39
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Kawai UST-8C</DIV>
<DIV><BR></DIV><FONT size=3>Tom (and list)<BR><BR>I don't mind =
supplying some
strings - but if the piano is out of warranty that explains why I told =
you
before that the piano shouldn't have a problem. It occurred only =
for a
relatively short time in production around 1996, so a piano that is =
past the
warranty couldn't have the same problem. While this individual =
piano you
tuned may have some kind of problem, it's not the same thing - it =
would have
been strung in Japan. It only applies to US strung backs in a =
fairly
short time period, and only those 6 tenor bichord strings.<BR><BR>For =
Phillip,
the problem was when Kawai America Manufacturing first started =
stringing the
backs for this model in North Carolina. Previously the backs =
came to the
US pre-strung in Japan. One day a technician in a store called =
me to say
that he couldn't tune the tenor strings, so I had to get a piano =
uncrated and
check it. I then got the NC factory to fax me the scale sheet =
and
compared it with the piano measurements, and found that someone at =
Kawai had
transposed some numbers on the scale chart when writing it out for
Mapes. They simply got them mixed up, so the bottom ends of the =
windings
were not even.<BR><BR>I faxed the corrected figures to Mapes, and all =
was
fixed.<BR><BR>We uncrated all remaining pianos in our inventory and =
changed
the strings, then had dealers change them in their stock. For =
about a
year we were sending out a lot of them, but we only get a call every =
few
months or so now - most of the strings have already been =
changed.<BR><BR>So
see, even Kawai makes mistakes once in a while! ;-)<BR><BR>Don Mannino =
RPT<BR><BR></BLOCKQUOTE></FONT></BODY></HTML>