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<div class=Section1>

<p class=MsoNormal><font size=3 color=green face="Times New =
Roman"><span
style='font-size:12.0pt;color:green'>Susan wrote: I'm sure you are, =
and no
doubt you are sincere. However, a $250 job <br>
which takes 30 minutes? So, do you usually charge $486 an hour? (<span
class=GramE>allowing <br>
for</span> the $7 cost of materials) Do you consider this a good use of =
<span
class=GramE>your <br>
customer's</span> money?</span></font><font size=2 color=navy =
face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p></o:p></span=
></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:navy'>I spend 15 minutes or so selling =
the job,
so really I&#8217;m only making $330/hr. assuming I get no callbacks and =
have
to spend no additional time nursing it through the 8 year warranty. But =
really
I&#8217;d like to get it up in the neighborhood of what a proctologist =
makes
which is about $300/minute. <o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:navy'>Consider the risk I am taking by =
extending
the warranty. Consider the cost to me that it took to develop the =
expertise to
do this job. Consider how much money I am saving the customer. Consider =
I am
taking an essentially worthless piano and breathing new life into it. =
Consider
that I am buying peace of mind for my customer for another 8 years. =
Consider
that <span class=GramE>everyone</span> of these jobs that I&#8217;ve =
sold my
customers have been very happy to pay such an amount for all of those =
benefits.
I feel pretty good about it. 8-)<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span =
style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p>&nbsp;</o:p></span></font></p>

<p class=MsoNormal><font size=3 face="Times New Roman"><span =
style='font-size:
12.0pt'>Pushing 50 harder every day and still not rich (by this =
world&#8217;s
goods),<o:p></o:p></span></font></p>

<p class=MsoNormal><b><font size=6 color=navy face="Bradley Hand =
ITC"><span
style='font-size:22.0pt;mso-bidi-font-size:12.0pt;font-family:"Bradley =
Hand ITC";
color:navy;font-weight:bold;mso-no-proof:yes'><o:p>&nbsp;</o:p></span></f=
ont></b></p>

<div>

<p class=MsoAutoSig><b><font size=6 color=navy face="Bradley =
Hand ITC"><span
style='font-size:22.0pt;mso-bidi-font-size:12.0pt;font-family:"Bradley =
Hand ITC";
color:navy;font-weight:bold;mso-no-proof:yes'>Dean<o:p></o:p></span></fon=
t></b></p>

<p class=MsoAutoSig><font size=3 color=navy face="Times New =
Roman"><span
style='font-size:12.0pt;color:navy;mso-no-proof:yes'>Dean May<span
style='mso-spacerun:yes'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;
</span>cell 812.239.3359<o:p></o:p></span></font></p>

<p class=MsoAutoSig><font size=3 color=navy face="Times New =
Roman"><span
style='font-size:12.0pt;color:navy;mso-no-proof:yes'>PianoRebuilders.co=
m<span
style='mso-spacerun:yes'>&nbsp;&nbsp; =
</span>812.235.5272<o:p></o:p></span></font></p>

<p class=MsoAutoSig><st1:place><st1:City><font size=3 color=navy
  face="Times New Roman"><span =
style='font-size:12.0pt;color:navy;mso-no-proof:
  yes'>Terre Haute</span></font></st1:City><font color=navy><span
 style='color:navy;mso-no-proof:yes'> </span></font><st1:State><font
  color=navy><span =
style='color:navy;mso-no-proof:yes'>IN</span></font></st1:State><font
 color=navy><span style='color:navy;mso-no-proof:yes'><span
 style='mso-spacerun:yes'>&nbsp; =
</span></span></font><st1:PostalCode><font
  color=navy><span =
style='color:navy;mso-no-proof:yes'>47802</span></font></st1:PostalCode=
></st1:place><font
color=navy><span =
style='color:navy;mso-no-proof:yes'><o:p></o:p></span></font></p>

</div>

<p class=MsoNormal><font size=3 face="Times New Roman"><span =
style='font-size:
12.0pt'><span =
style='mso-spacerun:yes'>&nbsp;</span><o:p></o:p></span></font></p>

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