<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1126" name=GENERATOR> <STYLE>@font-face { font-family: Wingdings; } @font-face { font-family: Tahoma; } @page Section1 {size: 8.5in 11.0in; margin: 1.0in 1.25in 1.0in 1.25in; } P.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman" } LI.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman" } DIV.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman" } A:link { COLOR: blue; TEXT-DECORATION: underline } SPAN.MsoHyperlink { COLOR: blue; TEXT-DECORATION: underline } A:visited { COLOR: purple; TEXT-DECORATION: underline } SPAN.MsoHyperlinkFollowed { COLOR: purple; TEXT-DECORATION: underline } P { FONT-SIZE: 12pt; MARGIN-LEFT: 0in; MARGIN-RIGHT: 0in; FONT-FAMILY: = "Times New Roman" } SPAN.EmailStyle18 { COLOR: navy; FONT-FAMILY: Arial } DIV.Section1 { page: Section1 } </STYLE> </HEAD> <BODY lang=EN-US vLink=purple link=blue bgColor=#ffffff> <DIV>Hi Jonathan,</DIV> <DIV>You mention not wanting to subjugate your ears to  extra = punishment. I hope you are wearing ear plugs, as a lot of us do, and all of us = should.</DIV> <DIV>Regards,</DIV> <DIV>John M. Ross Windsor, Nova Scotia, Canada <A href="mailto:jrpiano@win.eastlink.ca">jrpiano@win.eastlink.ca</A></DIV>= <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black">From: <A title=johann@tollidee.com = href="mailto:johann@tollidee.com">Jonathan Finger</A> </DIV> <DIV style="FONT: 10pt arial">To: <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">'Pianotech'</A> </DIV> <DIV style="FONT: 10pt arial">Sent: Monday, February 03, 2003 = 6:27 AM</DIV> <DIV style="FONT: 10pt arial">Subject: RE: Feb Journal</DIV> <DIV> </DIV> <DIV class=Section1> Well, I = tend to do complete servicing, vs. just tuning, so I’m usually only seeing 2 = clients a day.  One if it’s a significant drive.   And for = some reason, no shows (for me anyway) are typically lunch/afternoon.  Usually = not my morning appointments.  So somehow it mathematically works out = that when I have a no-show, it’s at the end of the day.    But yes, = this wouldn’t be the case if I were working on 6-7 pianos a day.  Unfortunately, I enjoy my ears far too much to subjugate them to such punishment. J  I = also find that business does a lot better when I use all the tricks I’ve = learned, rather than just tuning, to bring a piano up to peak performance.  Then = I can be proud of my work. J     Jonathan = Finger RPT     -----Original Message----- From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Clyde = Hollinger Sent: Sunday, February 02, 2003 = 5:27 AM To: = Pianotech Subject: Re: Feb Journal   Jonathan, How do you manage to have no-shows only for = the last appointment? I used to get upset about no-shows.  = Nowadays I'm more ambiguous on the subject. Plus:  A (usually) welcome break in the = day.  Minuses:  I frequently turn business away to keep my = schedule sane, and that appointment could have been used by someone who really = wanted it.  Also, my income for that day will decrease 20% = I leave a form letter at the door of = no-shows.  It states that if there was an unforeseen emergency, just let me know = and we'll reschedule -- no problem.  If there was an oversight on = their part, we all make mistakes, but there is a loss for me because now it will = take two appointments when I will only be paid for one.  Our policy is to = absorb the loss for the first occurrence.  Second occurrence will yield = a bill for half the normal tuning charge.  It is up to the client to = contact me if they want to reschedule. I'm not aware that anyone has gotten angry = over my policy.  It also does a little to educate the client, who may = have never stopped to think of the impact on the tuner's life.  Some call = back to reschedule with profuse apologies.  Others I never hear from = again.  I don't get upset.  Life is life. Contrary to Wim's statement that he will = never get paid for no-shows, it can happen, but it's rare.  One woman felt = so badly that she sent me a check for the full tuning charge.  I followed = my policy, rescheduled, and charged nothing additional for the "prepaid" = tuning. Regards, Clyde Hollinger, RPT = Lititz, PA, USA Jonathan Finger wrote: <BLOCKQUOTE style="MARGIN-TOP: 5pt; MARGIN-BOTTOM: 5pt" = TYPE="CITE">   <DIV> <DIV> Are you kidding?  I love no shows!  It’s an early end to a = day J</DIV> Of course, it’s a different story when I drive an hour to get = there.  But that problem’s simple to solve….   Confirm = appointments.  Call and confirm the night before, and you won’t have many = no-shows</DIV></BLOCKQUOTE></DIV></BLOCKQUOTE></BODY></= HTML>