<HTML>Hi,  I also own a music-piano retail store,although most of my time is in the field,doing piano work.With just about all of my vendors,you have to have a buisness licence,tax ID #,several accounts with other vendors,plus buisness phone,store front,that kind of thing,before they get past greetings on the phone.The first thing usually asked for, is an account number. If a customer calls me price shopping,I give them my price,and tell them of the service they are buying from me,as well as the product.If they order it themselves,and it falls in half,they own both pieces.Whereas,I usually stock the pieces,and can give them another one,or go to bat for them,getting service from the manufacturer.After they look at it this way,I usually get the sale.Schaff usually asks for a customer number up front as well. Best, Hazen Bannister</HTML>