<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; =
charset=us-ascii">
<TITLE>Message</TITLE>
<META content="MSHTML 6.00.2900.2769" name=GENERATOR></HEAD>
<BODY text=#000000 bgColor=#ffffff>
<DIV><SPAN class=203402723-20122005><FONT face=Arial color=#0000ff =
size=2>Very
good. I especially like that you say: "...stated confidently...". Must =
work on
my self confidence too, I guess.</FONT></SPAN></DIV>
<DIV><SPAN class=203402723-20122005><FONT face=Arial color=#0000ff =
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=203402723-20122005><FONT face=Arial color=#0000ff =
size=2>Thanks
</FONT></SPAN></DIV>
<DIV><SPAN class=203402723-20122005><FONT face=Arial color=#0000ff =
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=203402723-20122005><FONT face=Arial color=#0000ff =
size=2>--
Geoff</FONT></SPAN></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr =
align=left><FONT
face=Tahoma size=2>-----Original Message-----<BR><B>From:</B>
pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <B>On =
Behalf Of
</B>John Formsma<BR><B>Sent:</B> Tuesday, December 20, 2005 3:06
PM<BR><B>To:</B> Pianotech<BR><B>Subject:</B> Re: How to explain a =
pitch
adjustment<BR><BR></FONT></DIV><FONT size=-1><FONT face=Verdana>As =
Dean wrote,
"pre-selling" the pitch raise on the phone has worked very well for =
me,
too.<BR><BR>Remember to always keep the explanation as simple as =
possible. The
customer doesn't live and breathe piano technology like we do, so keep =
it
simple. They don't care about a 33% pitch drop. (I've seen the glazed =
eyes
from my own explanations - that's how I know <grin>.)<BR><BR>I =
often
will simply state (ideally, on the phone) that it's impossible to do a =
fine
tuning unless the piano is close to standard pitch. When that is =
stated
confidently, it's usually not a problem. If needed, a fairly universal =
example
is painting a purple wall ... white. You can't do it with only one =
coat - it
requires two or more. Most people understand that if it has been =
"years" since
the last tuning, it can't be done with only one pass.<BR><BR>John
Formsma<BR><BR><BR></FONT></FONT>Geoff Sykes wrote:
<BLOCKQUOTE cite=mid002d01c605a6$3912a0f0$6500a8c0@geoff2r3ofonmy
type="cite"><META content="MSHTML 6.00.2900.2769" =
name=GENERATOR>
<DIV><FONT face=Arial size=2><SPAN =
class=906542820-20122005>Greetings all
--</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=906542820-20122005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN =
class=906542820-20122005>Many pianos need
a pitch adjustment prior to tuning. Usually because it hasn't been =
touched
in five years. Therefore, like many of you I'm sure, I frequently =
find
myself having to explain to customers what a pitch adjustment is, =
and why
their piano needs one prior to tuning. I have found that car =
analogies often
help when explaining things but I have not been able to come up with =
one
that would help with a pitch adjustment. Even after explaining, as =
simply as
I know how, the relationship of the incredible string =
tension across
the plate and why it needs to be equalized before a fine tuning will =
hold, I often feel like I'm coming off trying to sell them =
something
bogus. </SPAN></FONT><FONT face=Arial size=2><SPAN
class=906542820-20122005>How do you people explain pitch =
adjustments to your
customers whose piano needs it so that they not only understand =
what it
is but why it's important that their piano gets one prior to
tuning?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=906542820-20122005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=906542820-20122005>-- =
Geoff
Sykes</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=906542820-20122005>-- =
Assoc. Los
Angeles</SPAN></FONT></DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>