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<HTML><HEAD><TITLE>Re: Tuning Appointment cancellations</TITLE>
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<DIV><FONT face=Arial size=-1>"What do you do about tuning
cancellations?"</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I thank them for cancelling =
ahead of time,
see if we can reschedule, and then don't go to the
appointment......</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Terry =
Farrell</FONT></DIV></BLOCKQUOTE><BR></DIV>
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<DIV>At 10:51 AM -0500 12/16/04, Doug Renz Piano Tuning wrote:</DIV>
<BLOCKQUOTE cite="" type="cite"><FONT face=Arial size=-1>What =
do you do
about tuning cancellations?</FONT></BLOCKQUOTE>
<DIV><BR></DIV>
<DIV>It happens from time to time. Nothing to be concerned =
about.</DIV>
<DIV>Of course, the reason and attitude presented for the cancellation =
would
be factors to consider.</DIV>
<DIV><BR></DIV>
<BLOCKQUOTE cite="" type="cite"><FONT face=Arial size=-1>What =
if a person
cancels it twice? Do you have a</FONT></BLOCKQUOTE>
<BLOCKQUOTE cite="" type="cite"><FONT face=Arial =
size=-1>cancellation
policy? Any thoughts in this?</FONT></BLOCKQUOTE>
<DIV><BR></DIV>
<DIV>Twice? It happens, but seldom.</DIV>
<DIV><BR></DIV>
<DIV>Policy? Only if cancellations were a recurring theme, and then I =
would
have to suspect my own practices in setting up the appointments.</DIV>
<DIV><BR></DIV>
<DIV>Essentially, if you have never cancelled an appointment in your =
entire
life, you could theoretically be hard-nosed about it. But if you have, =
a
softer, understanding approach would seem appropriate.</DIV>
<DIV><BR></DIV>
<DIV>Keith</DIV><X-SIGSEP><PRE>--
</PRE></X-SIGSEP>
<DIV>Keith McGavern<BR>Registered Piano Technician<BR>Oklahoma Chapter =
731<BR>Piano Technicians =
Guild<BR>USA<BR></DIV></BLOCKQUOTE></BODY></HTML>