<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=windows-1252"> <META content="MSHTML 6.00.2800.1141" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV> </DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=gholley@hi-techhousing.com href="mailto:gholley@hi-techhousing.com">Gordon Holley</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, June 10, 2003 = 11:30 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Kimball Double Brass = Flange Repair</DIV> <DIV><BR></DIV> <DIV> </DIV> <DIV>       I can't believe you = went to the trouble (but we, and the archives thank you) to describe this = procedure at such length and with such detail!  People have described the = entire restringing or rebuilding of a piano in fewer words.  This is not = to criticize at all, but rather to say that maybe you should be writing = technical manuals, instruction manuals, etc.  (but learn the = difference between 'its' and 'it's').</DIV> <DIV>    After reading it, I was so glad it wasn't = I having to do the repair, and if it were, I'd have felt like charging = $100 per each!  If you had shown this description to the owner = first, and said, "This is what I'll have to go through for each broken one", = surely s/he would have expected to pay handsomely for the pain and tedium = involved!</DIV> <DIV>    --David Nereson, RPT  <BR><BR></DIV></BLOCKQUOTE></BODY></HTML>